Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us.
While we do not offer traditional refunds, we provide store credit with an extended return window of 60 days, plus the full amount of your Initial purchase and a $50 bonus credit to ensure you get the right equipment for your adventures, and to ensure your confidence shopping with us, knowing the value of what you purchase never leaves our store. Read our full Return Policy for more.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
How long will it take to get my package?
From the moment you place your order on the website, we begin preparing and processing your order. This process takes up to 72 (36h usually) hours at most. Our Fast and Free Shipping method guarantees delivery anywhere from 3-11 Days, depending on the product ordered and when the order was placed. Generally expect to receive your package within 3-11 Days.
Can I cancel or modify my order?
If you wish to cancel your order-you must notify us as soon as possible without delay in order to avoid paying certain expenses that will apply to you. Please contact us now regarding the cancellation of your transaction.
If you want to change part of your order- you can do so in front of one of our customer service representatives who are available to you 24/7. Contact us now and we will be happy to provide you with a solution according to your needs.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and guaranteed store credit with benefits, so you can purchase our products confidently knowing the value of your order stays within our store.
2. Product Questions
Do you provide warranty on products?
When you purchase from us - be sure that you are purchasing the original product directly from the manufacturer. Every metal and treasure detector sold by us will come to you with a manufacturers warranty.Also, you can always verify your original purchase directly with the manufacturer, thereby ensuring that you are purchasing a 100% original product from us.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, Discover), Diners Club, Google Pay, Apple Pay and Shop Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases via Shop Pay. Please check our website or contact our customer service for more information.
Is it safe to purchase online?
We understand your concerns.
Be sure that we meet the strictest standards in the world, a safe transaction is our first priority. All transactions are processed securely with industry-standard encryption technology to protect your information. We can never be exposed to your payment details.
4. Shipping Questions
What Shipping Methods are Available?
1. Fast and Free Shipping - Fast and Free Shipping is our only shipping method available and ships with DHL, UPS, FEDEX or USPS. Read our Full shipping policy here.
How much does shipping cost?
Shipping cost has no cost. We provide Free Shipping on all orders placed within our store. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on all orders. No mimimum purchase limit is required.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
