Return Policy

Last Edited: April 2025

 

At Explorer Equip, we want you to shop with confidence. While we do not offer traditional refunds, we provide store credit with an extended return window of 60 days, plus a $50 bonus credit to ensure you get the right equipment for your adventures.

 

Return Eligibility

You can return your item within 60 days of delivery for store credit + $50 extra, provided:
✔ The item is in like-new condition
✔ All original accessories, packaging, and manuals are included
✔ The item has no excessive wear, damage, or modifications

Non-Returnable Items

⨉ Items showing damage, excessive wear, or modification
⨉ Items missing original packaging or accessories
⨉ Items purchased on clearance or marked Final Sale

 

How Store Credit Works

Once we receive your return, our team will inspect and verify the item within 2-3 business days. After approval, we’ll issue your store credit and $50 Bonus, which will be available for use immediately toward future purchases.

 

Why the 2-3 Day Processing Time?

This window allows us to complete the quality inspection and ensures you receive the full value of your credit. If you return an item that is not in the condition described above, we will refuse the store credit and send the item back immediately.

** Do not ship any items to our business address without first contacting us. If we are not expecting it, we will refuse the shipment.

 

How to Start a Return

1. Contact Us – Email returns@explorerequip.com with your order details. Let us know you would like to make a return. Include 5 or more high-quality images of the item you are returning. If the item has been opened, include a picture of each component that came in the box when you received it, showing its condition. If unopened, send pictures of all sides of the box. The more pictures provided, the faster we can authorize the return.

2. Get Return Authorization – We’ll review your request and images provided, then provide you with a return address and instructions.

3. Ship the Item – Follow the provided instructions and ship the item to the return address. Use a trackable shipping method (return shipping is the customer’s responsibility).

4. Receive Your Store Credit + Bonus – After completing the quality inspection, we’ll issue your store credit (including the original purchase price plus the $50 bonus) toward your next purchase.

 

Expiration of Store Credit

Store credit issued through returns will expire 1 year from the date of issuance. Be sure to use your credit within this time frame to enjoy the full value!

 

Using Your Store Credit

Once your return has been processed and store credit has been issued, you can easily view and use your credit for future purchases on Explorer Equip. Here's how:

1. Log Into Your Account –  Visit Customer accounts here, by clicking  "Customer Accounts" in the website footer, or clicking the customer avatar icon next to the shopping cart/checkout icon, then log in with a one-time code sent to your email address.

2. Check Your Store Credit – After logging in, navigate to your account dashboard. You’ll see the current balance of your store credit listed under the "Store Credit" section.

3. Apply Store Credit at Checkout – When you’re ready to make a purchase, proceed to the checkout page. During the payment process, you’ll see an option to apply your store credit. The available balance will automatically be deducted from the total amount of your order.

4. Remaining Balance – If your purchase exceeds the available store credit, you can pay the remaining balance using your preferred payment method. If your order is less than the store credit balance, the remaining credit will be available for future purchases.

 

List of Final Sale Items

We have 12 Detection Devices that are considered a Final Sale Purchase on our online store. These are High Value Devices, the user Generally realizes the inherent Value shortly after receiving their product, within a few days. Returns are Impractical and not possible for these products due to their Unique Nature. Visit our Final Sale Purchases Collection Here, or view them in the table below:

 

Product Name	Manufacturer	Site Link
1. GER DETECT Titan 1000 Long Range Metal Detector with 8" and 17" Coils - Five Search Systems	GER Detect Company	View Product
2. Ajax Detection Primero 3D Metal Detector - 9 Advanced Search System Ground Scanner	AJAX Detection Technology	View Product
3. MWF MF 9700 Quinary Long Range 6 Search System Metal Detector	MWF Metal and Water Finder	View Product
4. Ajax Detection Hydro Tracker 3D Imaging Groundwater Detector	AJAX Detection Technology	View Product
5. Ajax Detection Gamma Long Range 3D Metal Detector	AJAX Detection Technology	View Product
6. GER Detect River G Long Range 3 System Groundwater Detector	GER Detect Company	View Product
7. Ajax Detection Iota Ionic Long-Range System Treasure Detector	AJAX Detection Technology	View Product
8. GER Detect Fresh Result 2 Systems Long Range Groundwater Detector	GER Detect Company	View Product
9. MWF Falke Ultra Accurate Frequency Metal Detector U-VLF	MWF Metal and Water Finder	View Product
10. GER Detect Deep Seeker Five Search System Long Range Metal Detector	GER Detect Company	View Product
11. MWF WF 303 GH Long Range Dual-System Groundwater Detector	MWF Metal and Water Finder	View Product
12. Ajax Detection Omega Groundwater Detector - Long Range & Geophysical Systems	AJAX Detection Technology	View Product

 

Feel free to Contact us at customersupport@explorerequip.com or 713-570-6663 anytime during the return process if you need assistance, we're here to help!